• Zebra Access Management System Troubleshooting Guide
Portal and KIOSK or only KIOSK is down: Break Glass
Portal and KIOSK or only KIOSK is down: Break Glass

Portal and KIOSK or only KIOSK is down: Break Glass

  1. To unlock the Cradle Master, use the Cradle Master Unlock Code feature described above.
  2. Company admins can assign the
    ROLE_DEVICE_INTERNAL_USER
     to up to five employees per site in User Management.
  3. When KIOSK and Portal or only KIOSK are down,
    ROLE_DEVICE_INTERNAL_USER
     can log in and pass the device to the Device User.
    Generate a
    Cradle Master Unlock QR Code
     or create a
    ROLE_DEVICE_INTERNAL_USER
     as a prerequisite before KIOSK downtime. It is important to create the Role Internal Device User as it will sync to the KIOSK at one-minute intervals, and internal users are automatically pushed to the device when the KIOSK is down. The
    ROLE_DEVICE_INTERNAL_USER
     allows users to unlock and log into the device as the authentication process is handled internally, which ensures access and functionality during KIOSK downtimes.
  4. ROLE_DEVICE_INTERNAL_USER
     is a privileged role assigned to five users per site.
  5. Log into the device.