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EC50 EC55 Enterprise Computer Product Reference Guide (en)
Maintenance and Troubleshooting
Troubleshooting
Resetting the Device
Performing a Soft Reset
EC50 EC55 Enterprise Computer
EC50 EC55 Enterprise Computer
About this Guide
Configurations with Extended Battery
Configurations with Standard Battery
Notational Conventions
Icon Conventions
Service Information
Determining Software Versions
Determining the Serial Number
Getting Started
Unpacking the Device
Device Features
Setting Up the Device
Installing or Replacing a microSD Card
Installing or Replacing the SIM Card
Device Charging
Charging Indicators
Charging Temperature
Using the Device
Home Screen
Setting Home Screen Rotation
Status Bar
Notification Icons
Status Icons
Managing Notifications
Opening the Quick Access Panel
Quick Access Panel Icons
Editing Icons on the Quick Settings Bar
Battery Management
Checking Battery Status
Monitoring Battery Usage
Low Battery Notification
Interactive Sensor Technology
Waking the Device
USB Communication
Transferring Files
Transferring Photos
Disconnect from the Host Computer
Settings
Accessing Settings
Display Settings
Setting the Screen Brightness Manually
Setting the Screen Brightness Automatically
Setting Night Light
Setting Screen Rotation
Setting Screen Timeout
Setting Lock Screen Notifications
Setting Font Size
Notification LED Brightness Level
Setting Touch Panel Mode
Setting the Date and Time
General Sound Setting
Sound Options
Setting Wake-Up Sources
Remapping a Button
Remappable Keys
Keyboards
Keyboard Configuration
Enabling Keyboards
Switching Between Keyboards
Using the Android and Gboard Keyboards
Edit Text
Entering Numbers, Symbols, and Special Characters
Enterprise Keyboard
Numeric Tab
Alpha Tab
Additional Character Tab
Scan Tab
Language Usage
Changing the Language Setting
Adding Words to the Dictionary
Notifications
Setting App Notifications
Viewing Notifications
Controlling Lock Screen Notifications
Enabling Blink Light
Applications
Installed Applications
Accessing Apps
Switching Between Recent Apps
Battery Manager
Opening Battery Manager
Battery Manager Information
Camera
Taking Photos
Recording Videos
Camera Settings
DataWedge Demonstration
DataWedge Demonstration Icons
Selecting a Scanner
PTT Express Voice Client
PTT Express User Interface
PTT Audible Indicators
PTT Notification Icons
Enabling PTT Communication
Selecting a Talk Group
PTT Communication
Creating a Group Call
Responding with a Private Response
RxLogger
RxLogger Configuration
Configuration File
Enabling Logging
Disabling Logging
Extracting Log Files
Backing Up Data
RxLogger Utility
Initiating the Main Chat Head
Removing the Main Chat Head
Viewing Logs
Removing a Sub Chat Head Icon
Backing Up In Overlay View
Data Capture
Imaging
Digital Camera
Linear Imager
Operational Modes
Scanning Considerations
Scanning with Internal Imager
Scanning with Internal Camera
Scanning with the RS507/RS507X Hands-Free Imager
Scanning with the RS5100 Ring Scanner
Scanning with the RS6000 Bluetooth Ring Scanner
Pairing a Bluetooth Ring Scanner
Pairing in HID Mode Using Near Field Communication
Pairing in SSI Mode Using Near Field Communication
Pairing Using Simple Serial Interface (SSI)
Pairing Using Bluetooth Human Interface Device
DataWedge
Enabling DataWedge
Disabling DataWedge
Supported Devices
Camera Supported Decoders
SE4100 Internal Imager Supported Decoders
RS5100 Supported Decoders
RS6000 Supported Decoders
RS507/RS507x Supported Decoders
Wireless
Wireless Wide Area Networks
Sharing the Mobile Data Connection
Enabling USB Tethering
Enabling Bluetooth Tethering
Enabling Wi-Fi Hotspot
Configuring the Wi-Fi Hotspot
Data Usage
Monitoring Data Usage
Setting Data Usage Warning
Setting Data Limit
Cellular Network Settings
Data When Roaming
Setting Preferred Network Type
Setting Preferred Network
Using Search for MicroCell
Configuring the Access Point Name
Locking the SIM Card
Wireless Local Area Networks
Connecting to a Wi-Fi Network
Wi-Fi Version
Removing a Wi-Fi Network
WLAN Configuration
Configuring a Secure Wi-Fi Network
Manually Adding a Wi-Fi Network
Configuring for a Proxy Server
Configuring the Device to Use a Static IP Address
Wi-Fi Preferences
Additional Wi-Fi Settings
Wi-Fi Direct
Bluetooth
Adaptive Frequency Hopping
Security
Bluetooth Profiles
Bluetooth Power States
Bluetooth Radio Power
Enabling Bluetooth
Disabling Bluetooth
Discovering Bluetooth Device(s)
Changing the Bluetooth Name
Connecting to a Bluetooth Device
Selecting Profiles on the Bluetooth Device
Unpairing a Bluetooth Device
Using a Bluetooth Headset
Cast
Near Field Communications
Reading NFC Cards
Enterprise NFC Settings
Calls
Emergency Calling
Audio Modes
Bluetooth Headset
Wired Headset
Adjusting Audio Volume
Making a Call Using the Dialer
Accessing Dialing Options
Make a Call Using Contacts
Using the Dialer
Using the Contacts App
Make a Call Using Call History
Using the Call History List
Making a Conference Call on GSM
Making a Call Using a Bluetooth Headset
Answering Calls
Call Settings
Accessories
Device Charging
Charging Indicators
Charging Temperature
1-Slot Charge Only Cradle
1-Slot Charge Only Cradle Setup
Charging with the 1-Slot Charge Only Cradle
Removing the Insert from the Cup
1-Slot USB/Ethernet Cradle
1-Slot USB/Ethernet Cradle Setup
Ethernet Communication
Establishing Ethernet Connection
Configuring Ethernet Proxy Settings
Configuring Ethernet Static IP Address
Charging with the 1-Slot USB/Ethernet Cradle
Removing the Insert from the Cup
4-Slot Charge Only Cradle
4-Slot Charge Only Cradle Setup
Charging with the 4-Slot Charge Only Cradle
Removing the Insert from the Cup
4-Slot Charge Only Locking Cradle
4-Slot Charge Only Locking Cradle Setup
Charging with the 4-Slot Charge Only Locking Cradle
Removing the Insert from the Cup
Manual Release Using a Release Key
1-Slot Workstation Cradle
1-Slot Workstation Cradle Features
1-Slot Workstation Cradle Setup
Ethernet Communication
Establishing Ethernet Connection
Configuring Ethernet Proxy Settings
Configuring Ethernet Static IP Address
Workstation Cradle Scanner Setup
Workstation Cradle Bluetooth Device Setup
Workstation Cradle Security
Using the Workstation Cradle
Changing Monitor Resolution
Charging with the Workstation Cradle
Removing the Insert from the Cup
5-Slot Ethernet Cradle
5-Slot Ethernet Cradle Setup
Daisy-chaining Ethernet Cradles
Ethernet LED Indicators
Ethernet Communication
Establishing Ethernet Connection
Configuring Ethernet Proxy Settings
Configuring Ethernet Static IP Address
Charging with the 5-Slot Ethernet Cradle
Removing the Insert from the Cup
Rugged Boot
Installing the Rugged Boot
Hand Strap
Installing the Hand Strap
Soft Holster
Adjusting the Holster
Using the Tethered Coil
Using the 3.5 mm Audio Adapter
USB Cable
Connecting the USB Cable
Charging with the USB Cable
Trigger Handle
Inserting the Device into the Trigger Handle
Removing the Device from the Trigger Handle
Vehicle Holder
Assembling the Mount
Installing on the Windshield
Installing the Dash Mount
Installing the Device into the Vehicle Holder
Removing the Device from the Vehicle Cradle
Installing the 5-Slot Cradle Rack
Rack Mount Installation
Application Deployment
Android Security
Secure Certificates
Installing a Secure Certificate
Configuring Credential Storage Settings
Android Development Tools
Android Development Workstation
Enabling Developer Options
EMDK for Android
StageNow for Android
GMS Restricted
ADB USB Setup
Enabling USB Debugging
Entering Android Recovery Manually
Application Installation Methods
Installing Applications Using the USB Connection
Installing Applications Using the Android Debug Bridge
Installing Applications Using Wireless ADB
Installing Applications Using a microSD Card
Uninstalling an Application
Android System Update
Performing a System Update Using microSD Card
Performing a System Update Using ADB
Performing a System Update Using Wireless ADB
Verifying System Update Installation
Android Enterprise Reset
Performing an Enterprise Reset From Device Settings
Performing an Enterprise Reset Using microSD Card
Performing an Enterprise Reset Using Wireless ADB
Performing an Enterprise Reset Using ADB
Android Factory Reset
Performing a Factory Reset Using microSD Card
Performing a Factory Reset Using ADB
Performing a Factory Rest Using Wireless ADB
Android Storage
Random Access Memory
Viewing Memory
Internal Storage
Viewing Internal Storage
External Storage
Viewing External Storage
Formatting a microSD Card as Portable Storage
Formatting a microSD Card as Internal Memory
Enterprise Folder
Managing Apps
App Details
Managing Downloads
Maintenance and Troubleshooting
Maintaining the Device
Battery Safety Guidelines
Best Practices for Enterprise Mobile Computing Devices Operating in Hot Environments and Direct Sunlight
Cleaning Instructions
Approved Cleanser Active Ingredients
Harmful Ingredients
Device Cleaning Instructions
Special Cleaning Notes
Cleaning Materials Required
Cleaning Frequency
Cleaning the Device
Housing
Display
Camera and Exit Window
Cleaning Cradle Connectors
Troubleshooting
Resetting the Device
Performing a Soft Reset
Performing a Hard Reset
Troubleshooting the Device
Troubleshooting the 1-Slot Charge Only Cradle
Troubleshooting the 1-Slot USB/Ethernet Cradle
Troubleshooting the 4-Slot Charge Only Cradle
Troubleshooting the 4-Slot Locking Charge Only Cradle
Troubleshooting the 1-Slot Workstation Cradle
Technical Specifications
Decode Distances
1-Slot Charge Only Cradle Technical Specifications
1-Slot USB/Ethernet Cradle Technical Specifications
1-Slot Workstation Cradle Technical Specifications
4-Slot Charge Only Cradle Technical Specifications
4-Slot Charge Only Locking Cradle Technical Specifications
5-Slot Ethernet Cradle Technical Specifications
Trigger Handle Technical Specifications
USB-C Audio Adapter Technical Specifications
Vehicle Cradle Technical Specifications
Performing a Soft Reset
Performing a Soft Reset
Perform a soft reset if applications stop responding.
Press and hold the Power button until the menu appears.
Touch
Restart
.
The device reboots.
Resetting the Device
