Symptom | Possible Cause | Action |
|---|---|---|
LEDs do not lightwhen device
isinserted. | Cradle is not receivingpower. | Ensure the power cable is connected securely
to both the cradle and to AC power. |
Device is not seatedfirmly in the cradle. | Remove and re-insert the device into the cradle,
ensuring it is firmly seated. | |
Device battery is not charging. | Device was removedfrom cradle or cradle was
unplugged from AC power too soon. | Ensure cradle is receiving power. Ensure device
is seated correctly. Confirm main battery is charging. The standard
battery charges from fully depleted to 90% in approximately three
hours. The extended battery charges from fully depleted to 90% in
approximately four hours. |
Battery is faulty. | Verify that other batteries charge properly. If
so, replace the faulty battery. | |
The device is not fully seated in the cradle. | Remove and re-insert the device into the cradle,
ensuring it is firmly seated. | |
Extreme battery temperature. | Battery does not charge if ambient temperature
is below 5°C (41°F) or above 40°C (104°F). | |
During communication, no data
transmits, or transmitted data was incomplete. | Device removed from cradle during communications. | Replace device in cradle and retransmit. |
Incorrect cable configuration. | Ensure that the correct cable configuration. | |
Device has no active connection. | An icon is visible in the status bar if a connection
is currently active. |
