Go to the Zebra Support & Downloads web site at zebra.com/support and download the appropriate Factory Reset file to a host computer.
Copy the Factory Reset zip file to the root of the microSD card.
Copy the file to the microSD card using a host computer, and then install the microSD card into the device (go to Installing a microSD Card for instructions).
Connect the device (with the microSD card installed) to the host computer, copy the file to the microSD card, and then disconnect the device from the host computer.
Press and hold
Power
until the menu appears.
Touch
Restart
.
Press and hold
Trigger
until the device vibrates.
The System Recovery screen appears.
Press
Up
and
Down
to navigate to
Apply upgrade from SD card
.
Press
Power
.
Press
Up Arrow
and
Down Arrow
to navigate to
Full OTA Package
.
Press
Power
.
Press
Up Arrow
and
Down Arrow
to navigate to the Factory Reset file.
Press
Power
.
The Factory Reset occurs, and then the device returns to the Recovery screen.
