Problem | Cause | Solution |
|---|---|---|
When pressing the power button the device does not turn on. | The battery is not charged. | Charge or replace the battery in the device. |
The battery is not installed properly. | Install the battery properly. | |
System crash. | Perform a reset. | |
When pressing the power button, the device does not turn on, but the LED bar blinks. | Battery charge is at a level where data is maintained, but the battery should be recharged. | Charge or replace the battery in the device. |
The battery did not charge. | Battery failed. | Replace battery. If the device still does not operate, perform a reset. |
The device was removed from the cradle while the battery was charging. | Insert the device in the cradle. The 7,000 mAh battery fully charges in less than 5 hours at room temperature. | |
Extreme battery temperature. | The battery does not charge if the ambient temperature is below 0°C (32°F) or above 40°C (104°F). | |
Cannot see characters on display. | The device is not powered on. | Press Power . |
During data communication with a host computer, no data transmitted, or transmitted data was incomplete. | The device was removed from the cradle or disconnected from the host computer during communication. | Replace the device in the cradle, or reattach the communication cable and re-transmit. |
Incorrect cable configuration. | See the system administrator. | |
Communication software was incorrectly installed or configured. | Perform setup. | |
During data communication over Wi-Fi, no data was transmitted, or transmitted data was incomplete. | The Wi-Fi radio is not on. | Turn on the Wi-Fi radio. |
You moved out of range of an access point. | Move closer to an access point. | |
During data communication over Bluetooth, no data transmitted, or transmitted data was incomplete. | The Bluetooth radio is not on. | Turn on the Bluetooth radio. |
You moved out of range of another Bluetooth device. | Move within 10 meters (32.8 feet) of the other device. | |
No sound. | The volume setting is low or turned off. | Adjust the volume. |
The device shuts off. | The device is inactive. | The display turns off after a period of inactivity. Set this period to 15 seconds, 30 seconds, 1, 2, 5, 10, or 30 minutes. |
The battery is depleted. | Replace the battery. | |
Tapping the window buttons or icons does not activate the corresponding feature. | The device is not responding. | Reset the device. |
A message appears stating that the device's memory is full. | Too many files are stored on the device. | Delete unused memos and records. If necessary, save these records on the host computer (or use an SD card for additional memory). |
Too many applications are installed on the device. | Remove user-installed applications on the device to recover memory. Select > Storage > FREE UP SPACE > REVIEW RECENT ITEMS . Select the unused program(s) and tap FREE UP . | |
The device does not decode with reading barcode. | A scanning application is not loaded. | Load a scanning application on the device or enable DataWedge. See the system administrator. |
Unreadable barcode. | Ensure the symbol is not defaced. | |
The distance between the exit window and the barcode is incorrect. | Place the device within the proper scanning range. | |
The device is not programmed for the barcode. | Program the device to accept the type of bar code being scanned. Refer to the EMDK or DataWedge application. | |
The device is not programmed to generate a beep. | If the device does not beep on a good decode, set the application to generate a beep on good decode. | |
The battery is low. | If the scanner stops emitting a laser beam upon a trigger press, check the battery level. When the battery is low, the scanner shuts off before the device's low-battery condition notification. Note: If the scanner is still not reading symbols, contact the distributor or the Global Customer Support Center. | |
The device cannot find any Bluetooth devices nearby. | Too far from other Bluetooth devices. | Move closer to the other Bluetooth device(s), within a range of 10 meters (32.8 feet). |
The Bluetooth device(s) nearby are not turned on. | Turn on the Bluetooth device(s) to find. | |
The Bluetooth device(s) are not in discoverable mode. | Set the Bluetooth device(s) to discoverable mode. If needed, refer to the device’s user documentation for help. | |
Cannot unlock the device. | The user entered an incorrect password. | If you enter an incorrect password eight times, you are requested to enter a code before trying again. If you forgot the password, contact your system administrator. |
Thermal notification appears on the screen. | The device's internal modem temperature is too high. | Allow the device to cool before restoring cellular transmission. |
Battery pack communication error. | The battery is not inserted properly. | Remove and reinsert the battery into the device. |
The battery is properly inserted; however, when the terminal is in an active vibration environment or has fallen from a high vantage point (more than 2.4 m/8 ft), it might interrupt battery communication. | Remove and reinsert the battery into the device. | |
The battery communication pin is damaged. | Remove the battery and insert a new battery into the device. |
