1. ZD421 and ZD621 Series Desktop Printers User Guide
  2. Setup
  3. Detecting and Recovering from a Media-Out Condition
  • ZD421 and ZD621 Desktop Printers User Guide
Detecting and Recovering from a Media-Out Condition

Detecting and Recovering from a Media-Out Condition

When you run out of media, your printer reports a media-out condition. The STATUS Indicator flashes red and the SUPPLIES indicator light up red. This is part of the normal media usage cycle.
To recovery from a media-out condition:
  1. Open the printer.
    During the media out alert, the media is usually at the end of the roll or nearly at the end of the roll, with a label missing from the liner.
  2. Remove the remaining media and roll core.
  3. Insert a new roll of media.
    If you are installing more of the same media...
    Load the new media and press
    FEED
     (Advance) one time to resume printing.
    If the new media you have loaded is NOT the same as the prior media used with this printer (different size or length, or from a different vendor or batch)...
    Load the new media and use the SmartCal procedure to calibrate the printer to the new media to ensure optimal print results.
    If you load media of a different size (length or width), you will usually need to change the programmed media dimensions or the active label format by adjusting the printer settings using the menu or through printer programming commands.
At times a label may be missing somewhere in the middle of your roll of labels instead of at the end of the media roll. This may cause the printer to issue a media-out alert. To recover from this alert condition:
  1. Pull the media past the missing label until the next label is over the platen roller.
  2. Close the printer.
  3. Press
    FEED
     (Advance) once.
The printer resynchronizes the label position and readies to continue printing.