Problem | Possible Cause | Recommended Solution |
|---|---|---|
A label format was sent to the printer but was not recognized. The DATA light does not flash.
| The communication parameters are incorrect.
| Check the printer driver or software communications settings (if applicable).
|
If you are using serial communication, check the serial port settings. See Port Settings.
| ||
If you are using serial communication, make sure that you are using a null modem cable or a null modem adapter.
| ||
Check the printer’s handshake protocol setting. The setting used must match the one being used by the host computer. See Host Handshake.
| ||
If a driver is used, check the driver communication settings for your connection.
| ||
A label format was sent to the printer. Several labels print, then the printer skips, misplaces, misses, or distorts the image on the label.
| The serial communication settings are incorrect.
| Ensure that the flow control settings match.
|
Check the communication cable length. See General Specifications for requirements.
| ||
Check the printer driver or software communications settings (if applicable).
| ||
A label format was sent to the printer but was not recognized. The DATA light flashes but no printing occurs.
| The prefix and delimiter characters set in the printer do not match the ones in the label format.
| Verify the prefix and delimiter characters. See Control Character and Delimiter Character.
|
Incorrect data is being sent to the printer.
| Check the communication settings on the computer. Ensure that they match the printer settings.
| |
If the problem continues, check the label format.
|
