Problem | Possible Cause | Recommended Solution |
|---|---|---|
The control panel display shows a language that I cannot read
| The language parameter was changed through the control panel or a firmware command.
| 
|
The display is missing characters or parts of characters
| The display may need replacing.
| Call a service technician.
|
Changes in parameter settings did not take effect
| Some parameters are set incorrectly.
|
|
A firmware command turned off the ability to change the parameter.
| Refer to the Programming Guide for ZPL, ZBI, Set‑Get‑Do, Mirror, and WML or call a service technician.
| |
A firmware command changed the parameter back to the previous setting.
| ||
If the problem persists, there may be a problem with the main logic board.
| Call a service technician.
| |
Non-continuous labels are being treated as continuous labels.
| The printer was not calibrated for the media being used.
| Calibrate the printer. See Calibrating the Ribbon and Media Sensors.
|
The printer is configured for continuous media.
| Set the printer for the correct media type (gap/notch, continuous, or mark). See Media Type.
| |
All indicator lights are on, nothing is on the display (if the printer has a display), and the printer locks up.
| Internal electronic or firmware failure.
| Call a service technician.
|
The printer locks up while running the Power‑On Self Test.
| Main logic board failure.
| Call a service technician.
|
