Solutions
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Software
Services
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About Zebra
Zebra Access Management System (ZAMS) Troubleshooting Guide
About This Guide
Notational Conventions
Zebra Access Management System (ZAMS) Troubleshooting Guide
Zebra Access Management System (ZAMS) Troubleshooting Guide
About This Guide
ZAMS Overview
ZAMS Product Documentation
Notational Conventions
Icon Conventions
Service Information
Limitations and Recommendations
Bluetooth Proximity
Portal to KIOSK and KIOSK to Portal Sync
Tools and Applications
Verification of ZAMS Operational Functions
Mobile Device
KIOSK
Portal
Common Errors
KIOSK or Wi-Fi
One Device Per User
KIOSK Reports Message
System Degradation
Clear Storage
Device Reset
KIOSK Reset
Device Registration Error
Portal Unavailability
Master Unlock Code: Finding the Missing Device
Cradle Master Unlock Code
Portal and KIOSK or only KIOSK is down: Break Glass
Forgot User Password
Device State Discrepancies
Unable to Log into Zebra Support Site
Device SSO Login
Portal SSO Login
Notational Conventions
Notational Conventions
The following notational conventions make the content of this document easy to navigate.
Bold
text is used to highlight the following:
Dialog box, window, and screen names
Dropdown list and list box names
Checkbox and radio button names
Icons on a screen
Key names on a keypad
Button names on a screen
Bullets (•) indicate:
Action items
List of alternatives
Lists of required steps that are not necessarily sequential
Sequential lists (for example, those that describe step-by-step procedures) appear as numbered lists.
About This Guide