Solutions
Hardware
Software
Services
Support and Downloads
About Zebra
Zebra Access Management System (ZAMS) Troubleshooting Guide
About This Guide
Limitations and Recommendations
Zebra Access Management System (ZAMS) Troubleshooting Guide
Zebra Access Management System (ZAMS) Troubleshooting Guide
About This Guide
ZAMS Overview
ZAMS Product Documentation
Notational Conventions
Icon Conventions
Service Information
Limitations and Recommendations
Bluetooth Proximity
Portal to KIOSK and KIOSK to Portal Sync
Tools and Applications
Verification of ZAMS Operational Functions
Mobile Device
KIOSK
Portal
Common Errors
KIOSK or Wi-Fi
One Device Per User
KIOSK Reports Message
System Degradation
Clear Storage
Device Reset
KIOSK Reset
Device Registration Error
Portal Unavailability
Master Unlock Code: Finding the Missing Device
Cradle Master Unlock Code
Portal and KIOSK or only KIOSK is down: Break Glass
Forgot User Password
Device State Discrepancies
Unable to Log into Zebra Support Site
Device SSO Login
Portal SSO Login
Limitations and Recommendations
Limitations and Recommendations
*Each KIOSK is limited to connecting 100 devices (mobile computers).
*Each KIOSK is limited to syncing 500 registered users, combining both Global and Site Users.
*Versions prior to 24.3.0 support 100 devices and 500 registered users per KIOSK.
KIOSK and DEVICE must be on the same version, between the current major release (N) and no older than N-2.
About This Guide
