If the SSO users cannot log into the device because of Identity Provider (IDP) redirection not working or an IDP error page loading:
Verify if the IDP details under the MDM configuration are correct. Verify the metadata URL and ensure that the Client ID is correct.
If all MDM configurations are correct and the SSO login is still unsuccessful, cancel the SSO login and use failback user credentials to continue operations. For further assistance, contact the Zebra Help Desk.
If the IDP login page is not loading:
Verify if the IDP details under the MDM configuration are correct. Verify the metadata URL and ensure that the Client ID is correct.
Verify if the IDP is reachable and examine the network strength.
If the IDP login page is loaded but the login is not working:
Verify the credentials provided.
Verify if the user is assigned to the application on IDP.
Verify if the user is active on IDP.
Verify with IDP configuration for the ZAMS device application.
If an SSO user logs into the Device, but the device status does not change to
