Device Reset

Zebra Access Management System (ZAMS) Troubleshooting Guide

Device Reset

This section explains how to create a StageNow profile to clear

AMS device

storage data. Following these steps will reset the application, requiring a re-registration at the ZAMS KIOSK. If a

cabinet-device.config

file is used for the initial registration, the script will automatically rename it, ensuring the device re-registers to the KIOSK without any manual intervention.

Open the StageNow application and create a new profile.

Select the appropriate MX version.

Select Xpert Mode.

Choose one File Manager and one Batch Operation from the available options.

Use File Mgr to transfer the

ZamsDeviceResetA11_11_7_23.xml

to device storage.

Use Batch Mgr to execute the script on the device.

Complete the profile and generate the StageNow barcode.

Scan the StageNow barcode to reset the data storage.

If you are not using the

cabinet-device.config

file, scan the registration QR code on the KIOSK.

Device Reset Configuration File

The following shows the device reset configuration settings. The configuration file is read each time the application starts.

      
<wap-provisioningdoc>       
 <characteristic version="8.3" type="FileMgr">  
       <parm name="FileAction" value="1" />
       <characteristic type="file-details">
       <parm name="TargetAccessMethod" value="2" />
       <parm name="TargetPathAndFileName" value="/sdcard/Download/cabinet-device.config" />
       <parm name="SourceAccessMethod" value="2" />
       <parm name="SourcePathAndFileName" value="/sdcard/Download/cabinet-device-bak.config" />
       </characteristic>
 </characteristic>
 <characteristic version="9.3" type="AppMgr">
       <parm name="Action" value="ClearApplicationUserData" />
       <parm name="Package" value="com.zebra.ams.device" />  
 </characteristic>           
</wap-provisioningdoc>