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About Zebra
Zebra Access Management System (ZAMS) Troubleshooting Guide
Common Errors
Clear Storage
Zebra Access Management System (ZAMS) Troubleshooting Guide
Zebra Access Management System (ZAMS) Troubleshooting Guide
About This Guide
ZAMS Overview
ZAMS Product Documentation
Notational Conventions
Icon Conventions
Service Information
Limitations and Recommendations
Bluetooth Proximity
Portal to KIOSK and KIOSK to Portal Sync
Tools and Applications
Verification of ZAMS Operational Functions
Mobile Device
KIOSK
Portal
Common Errors
KIOSK or Wi-Fi
One Device Per User
KIOSK Reports Message
System Degradation
Clear Storage
Device Reset
KIOSK Reset
Device Registration Error
Portal Unavailability
Master Unlock Code: Finding the Missing Device
Cradle Master Unlock Code
Portal and KIOSK or only KIOSK is down: Break Glass
Forgot User Password
Device State Discrepancies
Unable to Log into Zebra Support Site
Device SSO Login
Portal SSO Login
Clear Storage
Clear Storage
Run the clear storage scripts on the KIOSK when:
Before upgrading the APK from one version to another.
When a user is not able to log in to the device.
If the KIOSK app crashes or does not respond.
When devices lose connection with the KIOSK, even though both the device and KIOSK are connected to the same network.
Common Errors
Device Reset
KIOSK Reset
