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About Zebra
Zebra Access Management System (ZAMS) Troubleshooting Guide
Common Errors
KIOSK or Wi-Fi
Zebra Access Management System (ZAMS) Troubleshooting Guide
Zebra Access Management System (ZAMS) Troubleshooting Guide
About This Guide
ZAMS Overview
ZAMS Product Documentation
Notational Conventions
Icon Conventions
Service Information
Limitations and Recommendations
Bluetooth Proximity
Portal to KIOSK and KIOSK to Portal Sync
Tools and Applications
Verification of ZAMS Operational Functions
Mobile Device
KIOSK
Portal
Common Errors
KIOSK or Wi-Fi
One Device Per User
KIOSK Reports Message
System Degradation
Clear Storage
Device Reset
KIOSK Reset
Device Registration Error
Portal Unavailability
Master Unlock Code: Finding the Missing Device
Cradle Master Unlock Code
Portal and KIOSK or only KIOSK is down: Break Glass
Forgot User Password
Device State Discrepancies
Unable to Log into Zebra Support Site
Device SSO Login
Portal SSO Login
KIOSK or Wi-Fi
KIOSK or Wi-Fi
The KIOSK or Wi-Fi is down, and the device alarms if it is removed.
Admin users can generate a ZAMS Master Unlock Code from the portal to disable the alarm without logging in.
A Wi-Fi connection is required for the ZAMS device to function correctly. Without Wi-Fi, the ZAMS PIN screen will not display for user login.
Common Errors
