Solutions
Hardware
Software
Services
Support and Downloads
About Zebra
Zebra Access Management System (ZAMS) Troubleshooting Guide
Common Errors
Master Unlock Code: Finding the Missing Device
Zebra Access Management System (ZAMS) Troubleshooting Guide
Zebra Access Management System (ZAMS) Troubleshooting Guide
About This Guide
ZAMS Overview
ZAMS Product Documentation
Notational Conventions
Icon Conventions
Service Information
Limitations and Recommendations
Bluetooth Proximity
Portal to KIOSK and KIOSK to Portal Sync
Tools and Applications
Verification of ZAMS Operational Functions
Mobile Device
KIOSK
Portal
Common Errors
KIOSK or Wi-Fi
One Device Per User
KIOSK Reports Message
System Degradation
Clear Storage
Device Reset
KIOSK Reset
Device Registration Error
Portal Unavailability
Master Unlock Code: Finding the Missing Device
Cradle Master Unlock Code
Portal and KIOSK or only KIOSK is down: Break Glass
Forgot User Password
Device State Discrepancies
Unable to Log into Zebra Support Site
Device SSO Login
Portal SSO Login
Master Unlock Code: Finding the Missing Device
Master Unlock Code: Finding the Missing Device
Master Unlock Code.
Send an alarm from the ZAMS Portal when the device is not visible.
After the device is found, the Device User can stop the alarm using any of the following methods:
Enter the passcode.
Place the device back into the cradle.
You can scan the QR Code from the
Utilities
Master Unlock Code
.
Scan the QR code from the UI.
Scan the Barcode from the UI. It is only applicable to linear devices.
Common Errors
