Advanced Troubleshooting

Zebra Services Agent User Guide V4.x

The Advanced Troubleshooting feature now provides real-time alerts to users when devices encounter frequent drops, Wi-Fi or Bluetooth disconnections, or unexpected reboots. These alerts include detailed information about the issues, enabling admin to quickly identify and resolve problems.

Frequent drop detection

Frequent Wi-Fi disconnection

Frequent Bluetooth disconnection

Multiple device reboot

The advanced troubleshooting feature is designed to identify recurring issues by monitoring a minimum of 5 occurrences of any specific event within the past 60 minutes. This ensures that only significant and repeated issues are flagged for attention. By default, this feature is disabled to avoid unnecessary monitoring.

When a troubleshooting event is detected, a notification is displayed on the device to alert the user, and the related data is automatically uploaded to the server for further analysis and resolution.

This feature can be configured using Managed Configuration through MDM or VIQ and is applicable to Zebra and non-Zebra devices.

The configurations are in the following table.

Troubleshoot event	Key	Description	Default value
Drop detection	Enable/Disable troubleshooting	Boolean indicating whether drop detection troubleshooting is enabled.	false
Wi-Fi disconnection	Enable/Disable troubleshooting	Boolean indicating whether frequent Wi-Fi disconnection troubleshooting is enabled.	false
Bluetooth disconnection	Enable/Disable troubleshooting	Boolean indicating whether frequent Bluetooth disconnection troubleshooting is enabled.	false
Device reboot	Enable/Disable troubleshooting	Boolean indicating whether frequent device reboot troubleshooting is enabled.	false