Problem | Cause | Solution |
|---|---|---|
After installing the battery, the device does not boot up. | The power button was not pressed. | Press the Power button. |
When pressing the power button the device does not turn on. | The battery is not charged. | Charge or replace the battery in the device. |
The battery is not installed properly. | Install the battery properly. | |
System crash. | Perform a hard reset. | |
When pressing the power button, the device does not turn on, but two LEDs blink. | Battery charge is at a level where data is maintained, but the battery should be re-charged. | Charge or replace the battery in the device. |
The battery did not charge | Battery failed. | Replace battery. If the device still does not operate, perform a hard reset. |
The device was removed from the cradle while the battery was charging. | Insert the tablet into the cradle and begin charging. | |
Extreme battery temperature. | The ambient temperature must be between 0°C and 40°C (32 °F and 104°F). | |
Cannot see characters on display. | The device is not powered on. | Press the Power button. |
During data communication with a host computer, no data transmitted, or transmitted data was incomplete. | The device is removed from the cradle or disconnected from the host computer during communication. | Replace the device in the cradle, or reattach the communication cable and re-transmit. |
Incorrect cable configuration. | See the system administrator. | |
Communication software was incorrectly installed or configured. | Perform setup. | |
During data communication over Wi-Fi, no data was transmitted, or transmitted data was incomplete. | The Wi-Fi radio is not on | Turn on the Wi-Fi radio. |
You moved out of range of an access point. | Move closer to an access point. | |
During data communication over Bluetooth, no data transmitted, or transmitted data was incomplete. | Bluetooth radio is not on | Turn on the Bluetooth radio. |
You moved out of range of another Bluetooth device. | Move within 10 meters (32.8 feet) of the other device. | |
During data communication over mobile data, no data transmitted, or transmitted data was incomplete. | Mobile data is not on. | Turn on mobile data. If it is already on, turn it off and on again. |
You moved out of the coverage area. | Move into a coverage area. | |
No sound. | The volume setting is low or turned off. | Adjust the volume. |
The device shuts off. | The device is inactive. | The display turns off after a period of inactivity. Set this period to 15 seconds, 30 seconds, 1, 2, 5, 10 or 30 minutes. |
The battery is depleted. | Replace the battery. | |
The multi-touch screen responds slowly or improperly. | Your finger or screen is wet. | Ensure that your hands are clean and dry when touching the screen. Restart the tablet to try again. |
The device does not decode a barcode. | The scanning application is not loaded. | Load a scanning application on the device. See the system administrator. |
Unreadable barcode. | Ensure the barcode is not defaced. | |
The distance between the exit window and the bar code is incorrect. | Place the device within the proper scanning range. | |
The device is not programmed for the barcode. | Program the device to accept the type of bar code being scanned. Refer to the EMDK or DataWedge application. | |
The device is not programmed to generate a beep. | If the device does not beep on a good decode, set the application to generate a beep on a good decode. | |
The battery is low. | If the scanner stops emitting a laser beam upon a trigger press, check the battery level. When the battery is low, the scanner shuts off before the device's low battery condition notification. Note: If the scanner is still not reading symbols, contact the distributor or the Global Customer Support Center. | |
The device cannot find any Bluetooth devices nearby. | Too far from other Bluetooth devices. | Move closer to the other Bluetooth device(s), within a range of 10 m (32.8 ft). |
The Bluetooth device(s) nearby are not turned on. | Turn on the Bluetooth device(s) to find. | |
The Bluetooth device(s) are not in discoverable mode. | Set the Bluetooth device(s) to discoverable mode. If needed, refer to the device’s user documentation for help. | |
I cannot unlock the device. | The user enters an incorrect password or PIN. | If the user enters an incorrect password five times, the user is requested to wait for 30 seconds when using a PIN, or Password. |
Cannot transfer files or debug using a USB connection. | Too many USB connections to the device. | Only one USB-C interface is allowed when connecting the device to a host computer. If using a USB-C cable, ensure the device is not in a dock. |
