A factory reset restores Windows to the original factory settings.
Connect the device to a power source.
In the taskbar, touch .
Touch .
Touch
System
Recovery
.
Touch
Reset PC
.
Touch
Keep my files
to remove all apps and settings but keep all personal files or
Remove everything
to remove all personal files, apps, and settings.
Removing everything erases all data, including your account configuration, applications, music, pictures, and files. Make sure that you back up all the required data before you proceed.
Touch
Next
.
Select
Cloud download
or
Local reinstall
.
Touch
Next
.
Touch
Next
.
The process can take an hour or longer. When the reset is complete, the Windows setup process begins.