Symptom | Possible Cause | Action |
|---|---|---|
Device battery is not charging. | Device was removed from cradle or cradle was unplugged from AC power too soon. | Ensure cradle is receiving power. Ensure device is seated correctly. Confirm main battery is charging. The battery fully charges in approximately four hours. |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not fully seated in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Extreme battery temperature. | Battery does not charge if ambient temperature is below 0°C (32°F) or above 40°C (104°F). | |
When the device is placed in the cradle, the cradle LED does not blink. | Cradle is not powered. | Ensure cradle is receiving power. |
Cradle firmware is corrupted. | Contact system administrator. | |
The device is not operational. | Contact system administrator. | |
Communication error between the cradle and device. | Contact system administrator. | |
Cradle LED blinks red. | The cradle is issued an unlock command and it fails to unlock. | Contact system administrator. |
Cradle is overheating due to continuous lock/unlock or other cradle faults. | Contact system administrator. |
