Resolving Miscellaneous Issues
Resolving Miscellaneous Issues

Resolving Miscellaneous Issues

This section identifies miscellaneous issues with the printer, possible causes and solutions.
Alert
Possible Cause
Recommended Solution
Settings are Lost or Ignored
Some parameters are set incorrectly.
Printer settings were changed without saving them. (The ZPL
^JU
command was not used to save the printer configuration before printer power was turned OFF.)
Cycle printer power OFF and then back ON to verify the settings were saved.
The label format/form commands or commands sent directly to the printer have syntax errors or have been used incorrectly.
  • A firmware command turned off the ability to change the parameter.
  • A firmware command changed the parameter back to its default setting.
See the ZPL Programming Guide to verify command usage and syntax. (This guide and other online printer support resources are available at zebra.com/zd200t-info.)
The prefix and delimiter characters set in the printer do not match the ones in the label format.
Verify the ZPL programming settings of the Control, Command and Delimiter communication character settings are correct for your system software environment. (See ZPL Configuration.)
Print a Configuration Report (see Test Printing with the Configuration Report) to ensure these are correct. Compare them to the commands in the  label format/form you are trying to print.
The Main Logic board may not be working properly. Firmware is corrupted or the Main Logic board failed.
  1. Do one of the following
    1. Reset the printer to its factory defaults (see FEED Button Modes – Power ON).
    2. Use the Zebra Setup Utility and open
      Printer Tools
      Action
      Load printer defaults
      .
  2. Reload printer firmware. (See Updating Printer Firmware.)
If the printer does not recover from this error, contact your Zebra partner or Zebra Tech Support for assistance.
Non-continuous Labels Act as Continuous labels
A non-continuous label format with matching media (loaded in the printer) was sent to the printer, but prints like it is continuous media.
The printer was not calibrated for the media being used.
The printer is configured for continuous media.
Printer Locks Up
All indicator lights are on and the printer locks up or the printer locks up while restarting.
The printer memory has been corrupted by an unknown event.
Use one of these options to reset the printer to its factory defaults:
If the printer does not recover from this error, contact your Zebra partner or Zebra Tech Support for assistance.