Alert | Possible Cause | Recommended Solution |
|---|---|---|
General Print Quality Issues | ||
The printed image does not look right.
| The printer is set at an incorrect darkness level and/or print speed.
| Adjust the printers Darkness setting. (See Adjusting Print Quality.)
|
The printhead is dirty.
| Clean the printhead. (See Cleaning the Printhead.)
| |
The platen roller is dirty or damaged.
| Clean or replace the platen. Platens can wear out or get damaged. (See Cleaning and Replacing the Platen (Driver Roller).)
| |
Thermal Transfer printing—Printing looks fuzzy, has smudge marks, or has voids or holes in print with no particular pattern.
| The print material (wax, wax resin, or resin) may not match the material (paper, media coating, or synthetics) in use.
Avoid setting the print speed higher than the maximum-rated speed for your media (ribbon or label material combination). | |
You may be using the wrong power supply.
| Verify you are using the power supply that came with your printer.
| |
The printhead has worn out.
| Contact your Zebra partner or Zebra Tech Support for assistance.
| |
No Print on the Label
| ||
The printed image does not look right.
| The media may not be direct thermal media and is made for the Thermal Transfer mode of printing.
| See Determining Thermal Media Types to ensure you are using the right type of media and the right printer settings for the media you are using. |
Media has been loaded incorrectly.
| The media printable surface must face up towards the printhead. (See Media Preparation for Printing and Media Types and Sensing.)
| |
Labels Are Distorted in Size or Print Area Start Position Varies
| ||
The printed image or a part of it skips between labels (mis-registration).
| Media is loaded incorrectly.
OR
The movable media sensor is not set properly.
| Verify that the sensor is positioned correctly for your media type and its sensing location. See the following:
|
The media sensors are not calibrated for your media length, the media's physical properties, or sensing type (gap/notch, continuous, or mark). | ||
The platen (drive) roller is slipping or damaged. | Clean or replace the platen. Platens can wear out or get damaged. (See Cleaning and Replacing the Platen (Driver Roller). | |
The printer has communication issues with cables or communication settings. | ||
