Diagnostics
Diagnostics

Diagnostics

The diagnostics tab is helpful for troubleshooting problems. This gives you information about the version of the client you are using, the type of network you are on, as well as what the settings are on your device.
Diagnostics
PTT Pro Portal diagnostics information
Registration Status
Current registration state of the device. Possibilities include Registering, Registered, Never, Signed Out, Unregistered, or Not Responding. Not Responding means that the device is registered, but received a call and did not answer it. Unregistered means that the device has not re-registered since the timeout.
Registration ID
Used internally.
Last Registration Timeout
Deadline for re-registering. If the device does not re-register by this time, then it will become unregistered.
Client Software
Version of Workforce Connect Zebra PTT Pro client loaded on the device, including the client build number and the client core build number.
Device Info
Device manufacturer, model and OS version.
Network Type
Last network used by the device (LTE, WIFI, UMTS, etc).
IP Address
Last known IP address from device (used internally).
Protocol Version
Used internally
List Syncer Version
Used internally
Voice Privacy Version
Used internally
Key Generation Date
Date and time that the public key that is exchanged between the server and the device was created.
Do Not Disturb Enabled
Identifies the current Do Not Disturb Setting on the device.
Silent Mode Enabled
Identifies whether the device is currently in Silent Mode.
Location Reporting Enabled
Indicates whether the device is reporting location to Workforce Connect Zebra PTT Pro.
Duty Mode
The Workforce Connect Zebra PTT Pro Duty setting, On Duty or Off Duty. When On Duty, the device reports location. When Off Duty, the device temporarily does not report location.
APNS Token Valid
APNS is Apple Push Notification Service and is only valid for iOS devices. For non-iOS devices, this field is No.
APNS Client Type
With iOS devices, this field should be PTT Pro.