EM45 Troubleshooting

EM45 Troubleshooting

Solutions to common EM45 issues.
Troubleshooting EM45
Problem
Cause
Solution
When pressing the Power button the device does not turn on.
The battery is not charged.
Charge the battery in the device.
System crash.
Perform a hard reset.
The battery did not charge.
Battery failed.
Replace battery. If the device still does not operate, perform a reset.
Extreme battery temperature.
The battery does not charge if the ambient temperature is below 5°C (41°F) or above 40°C (104°F).
Cannot see characters on display.
The device is not powered on.
Press the Power button.
During data communication with a host computer, no data transmitted, or transmitted data was incomplete.
The device was disconnected from the host device during communication.
Reattach the communication cable and re-transmit.
Incorrect cable configuration.
See the system administrator.
Communication software was incorrectly installed or configured.
Perform setup.
During data communication over Wi-Fi, no data was transmitted, or transmitted data was incomplete.
The Wi-Fi radio is not on.
Turn on the Wi-Fi radio.
You moved out of range of an access point.
Move closer to an access point.
During data communication over Bluetooth, no data transmitted, or transmitted data was incomplete.
The Bluetooth radio is not on.
Turn on the Bluetooth radio.
You moved out of range of another Bluetooth device.
Move within 10 m (32.8 ft) of the other device.
During data communication over WAN, no data transmitted, or transmitted data was incomplete.
You are in an area of poor cellular service.
Move into an area that has better service.
APN is not set up correctly.
See the system administrator for APN setup information.
SIM card not installed properly.
Remove and re-install the SIM card.
The data plan is not activated.
Contact your service provider and ensure that your data plan is enabled.
No sound.
The volume setting is low or turned off.
Adjust the volume.
The device shuts off.
The device is inactive.
The display turns off after a period of inactivity. Set this period to 15 seconds, 30 seconds, 1, 2, 5, 10 or 30 minutes.
The battery is depleted.
Replace the battery.
Tapping the window buttons or icons does not activate the corresponding feature.
The device is not responding.
Reboot the device.
A message displays stating that the device's memory is full.
Too many files are stored on the device.
Delete unused memos and records. Save these records on the host computer (or use an SD card for additional memory).
Too many applications are installed on the device.
Remove user-installed applications on the device to recover memory. Select
Settings
Apps
. Select the app in the list and select
UNINSTALL
.
The device does not decode with a reading barcode.
The scanning application is not loaded.
Load a scanning application on the device or enable the DataWedge app. See the system administrator.
Unreadable barcode.
Ensure the symbol is not defaced.
The distance between the camera and barcode is incorrect.
Place the device within the proper scanning range.
The device is not programmed for the barcode.
Program the device to accept the type of barcode being scanned. Refer to the EMDK or DataWedge application.
The device is not programmed to generate a beep.
If the device does not beep on a good decode, set the application to generate a beep on a good decode.
The device cannot find any Bluetooth devices nearby.
Too far from other Bluetooth devices.
Move closer to the other Bluetooth device(s) within a range of 10 m (32.8 ft).
The Bluetooth device(s) nearby are not turned on.
Turn on the Bluetooth device(s) to find.
The Bluetooth device(s) are not in discoverable mode.
Set the Bluetooth device(s) to discoverable mode. If needed, refer to the device’s user documentation for help.
Cannot unlock the device.
The user entered an incorrect password.
If you enter an incorrect password five times, you are requested to wait for 30 seconds when using a PIN, Pattern, or Password.