Problem | Cause | Solution |
|---|---|---|
LEDs do not light when device is inserted. | Cradle is not receiving power. | Ensure the power cable is connected securely to both the cradle and to AC power. |
Device is not seated firmly in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Device battery is not charging. | Device was removed from cradle or cradle was unplugged from AC power too soon. | Ensure cradle is receiving power. Ensure device is seated correctly. Confirm main battery is charging. The battery charges from fully depleted to 90% in approximately 2.5 hours and from fully depleted to 100% in approximately three hours. |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not fully seated in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Extreme battery temperature. | Battery does not charge if ambient temperature is below 5°C (41°F) or above 40°C (104°F). | |
External monitor is not detected. | The device is powered off when placed in the cradle and then turned on. | Remove the device from the cradle and re-insert. The device will then detect the monitor. |
Display does not change orientation quickly. | It takes a little time for the device to recognize the monitor. | Wait for screen to re-orientate. |
Devices does not switch to landscape mode. | Device not detecting monitor. | Remove the device from the cradle and re-insert. |
Display setting not set properly. | Go to Settings > Display > When device detects external monitor . Ensure Rotate screen orientation is selected. | |
Peripheral not detected. | Bad cable connection. | Remove cable and re-connect. |
