Problem | Cause | Solution |
|---|---|---|
LEDs do not light when device or spare battery is inserted. | Cradle is not receiving power. | Ensure the power cable is connected securely to both the cradle and to AC power. |
Device is not seated firmly in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Spare battery is not seated firmly in the cradle. | Remove and re-insert the spare battery into the charging slot, ensuring it is firmly seated. | |
Device battery is not charging. | Device was removed from cradle or cradle was unplugged from AC power too soon. | Ensure cradle is receiving power. Ensure device is seated correctly. Confirm main battery is charging. The battery charges from fully depleted to 90% in approximately 2.5 hours and from fully depleted to 100% in approximately three hours. |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not fully seated in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Extreme battery temperature. | Battery does not charge if ambient temperature is below 5°C (41°F) or above 40°C (104°F). | |
Spare battery is not charging. | Battery not fully seated in charging slot. | Remove and re-insert the spare battery in the cradle, ensuring it is firmly seated. The battery charges from fully depleted to 90% in approximately 2.5 hours and from fully depleted to 100% in approximately three hours. |
Battery inserted incorrectly. | Re-insert the battery so the charging contacts on the battery align with the contacts on the cradle. | |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. |
