Symptom | Possible Cause | Action |
|---|---|---|
During communication, no data transmitted, or transmitted data was incomplete. | The device was removed from the cradle during communications. | Replace the device in the cradle and retransmit the data. |
Incorrect cable configuration. | Ensure that the correct cable configuration. | |
The device has no active connection. | An icon is visible in the status bar if a connection is currently active. Investigate why there is no active connection. | |
USB/Ethernet module switch is not in the correct position. | For Ethernet communication, slide the switch to the  position. For USB communication, slide the switch to the  position. | |
LEDs do not light when device or spare battery is inserted. | The cradle is not receiving power. | Ensure that the power cable is connected securely to the cradle and to AC power. |
The device is not seated firmly in the cradle. | Remove and reinsert the device into the cradle, ensuring it is firmly seated. | |
The spare battery is not seated firmly in the cradle. | Remove and reinsert the spare battery into the charging slot, ensuring it is firmly seated. | |
The device battery is not charging. | The device was removed from the cradle or the cradle was unplugged from AC power too soon. | Ensure that the cradle is receiving power. Ensure that the device is seated correctly. Confirm main battery is charging. The 4680 mAh battery fully charges in less than five hours. |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not fully seated in the cradle. | Remove and reinsert the device into the cradle, ensuring it is firmly seated. | |
Extreme battery temperature. | The battery does not charge if the ambient temperature is below 0 °C (32 °F) or above 40 °C (104 °F). | |
The spare battery is not charging. | The battery is not fully seated in the charging slot. | Remove and re-insert the spare battery in the cradle, ensuring it is firmly seated. The 4400 mAh battery fully charges in less than five hours. |
The battery is inserted incorrectly. | Reinsert the battery so that the charging contacts on the battery align with the contacts on the cradle. | |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. |
