Problem | Cause | Solution |
|---|---|---|
During communication, no data transmits, or the transmitted data was incomplete. | The device was removed from the cradle during communications. | Replace the device in the cradle and retransmit. |
Incorrect cable configuration. | Ensure that the correct cable configuration. | |
The device has no active connection. | An icon is visible in the status bar if a connection is currently active. | |
The battery is not charging. | The device was removed from the cradle too soon. | Replace the device in the cradle. The battery charges from fully depleted to 90% in less than 2 hours. |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not inserted correctly in the cradle. | Remove the device and reinsert it correctly. Verify charging is active. Touch Settings > Battery to view battery status. | |
The ambient temperature of the cradle is too warm. | Move the cradle to an area where the ambient temperature is between 0°C (+32°F) and +50°C (+122°F). |
