Problem | Cause | Solution |
|---|---|---|
After installing the battery, the device does not boot up. | The power button was not pressed. | Press the Power button. |
When pressing the power button the device does not turn on. | The battery is not charged. | Charge or replace the battery in the device. |
The battery is not installed properly. | Install the battery properly. | |
System crash. | Perform a reset. | |
When pressing the power button the device does not turn on but two LEDs blink. | Battery charge is at a level where data is maintained but the battery should be recharged. | Charge or replace the battery in the device. |
Battery did not charge. | The battery failed. | Replace battery. If the device still does not operate, perform a reset. |
The device was removed from the cradle while the battery was charging. | Insert the device in the cradle. | |
Extreme battery temperature. | The battery does not charge if the ambient temperature is below 5°C (41°F) or above 40°C (104°F). | |
Cannot see characters on display. | The device is not powered on. | Press the Power button. |
During data communication with a host computer, no data transmitted, or transmitted data was incomplete. | The device was removed from the cradle or disconnected from the host computer during communication. | Replace the device in the cradle, or reattach the communication cable and re-transmit. |
Incorrect cable configuration. | See the system administrator. | |
Communication software was incorrectly installed or configured. | Perform setup. | |
During data communication over Wi-Fi, no data was transmitted or data transmission was incomplete. | The Wi-Fi radio is not on. | Turn on the Wi-Fi radio. |
You moved out of range of an access point. | Move closer to an access point. | |
During data communication over Bluetooth, no data was transmitted, or transmitted data was incomplete. | The Bluetooth radio is not on. | Turn on the Bluetooth radio. |
You moved out of range of another Bluetooth device. | Move within 10 meters (32.8 feet) of the other device. | |
During data communication over WAN, no data transmitted, or transmitted data was incomplete. | You are in an area of poor cellular service. | Move into an area that has better service. |
APN is not set up correctly. | See your system administrator for APN setup information. | |
SIM card not installed properly. | Remove and re-install the SIM card. | |
The data plan is not activated. | Contact your service provider and ensure that your data plan is enabled. | |
No sound. | The volume setting is low or turned off. | Adjust the volume. |
The device shuts off. | The device is inactive. | The display turns off after a period of inactivity. Set this period to 15 seconds; 30 seconds; or 1, 2, 5, 10, or 30 minutes. |
The battery is depleted. | Replace the battery. | |
Tapping the window buttons or icons does not activate the corresponding feature. | The device is not responding. | Reboot the device. |
A message appears stating that the device's memory is full. | Too many files are stored on the device. | Delete unused memos and records. If necessary, save these records on the host computer (or use an SD card for additional memory). |
Too many applications are installed on the device. | Remove user-installed applications on the device to recover memory. Select . Select the app in the list and select UNINSTALL . | |
The device does not decode with reading the barcode. | The scanning application is not loaded. | Load a scanning application on the device or enable DataWedge. See the system administrator. |
Unreadable barcode. | Ensure the symbol is not defaced. | |
The distance between the exit window and the barcode is incorrect. | Place the device within the proper scanning range. | |
The device is not programmed for the barcode. | Program the device to accept the type of barcode being scanned. Refer to the EMDK or DataWedge application. | |
The device is not programmed to generate a beep. | If the device does not beep on a good decode, set the application to generate a beep on good decode. | |
The battery is low. | If the scanner stops emitting a laser beam upon a trigger press, check the battery level. When the battery is low, the scanner shuts off before the device-low battery condition notification.
If the scanner is still not reading symbols, contact the distributor or the Global Customer Support Center. | |
Device cannot find any Bluetooth devices nearby. | Too far from other Bluetooth devices. | Move closer to the other Bluetooth device(s), within a range of 10 meters (32.8 feet). |
The Bluetooth device(s) nearby are not turned on. | Turn on the Bluetooth device(s) to find. | |
The Bluetooth device(s) are not in discoverable mode. | Set the Bluetooth device(s) to discoverable mode. If needed, refer to the device’s user documentation for help. | |
Cannot unlock the device. | You entered an incorrect password. | If you enter an incorrect password five times, you must wait for 30 seconds when using a PIN, Pattern, or Password. |
