Problem | Cause | Solution |
|---|---|---|
Device does not Turn On. | Battery not charged. | Charge or replace the battery in the device. |
Battery not installed properly. | Ensure the battery is installed properly. Go to Installing the Battery. | |
Device does not pair. | Manual pairing requires the device to be turned off. | Turn off the device and try again. |
Device already connected to another host device. | Clear the list of previously paired devices and then re-pair with the desired host device. Go toClear Pairing List. | |
Bluetooth is turned off on host device. | Turn on Bluetooth on the host device. | |
Not within range of Bluetooth. | Make sure you are within 12 inches of the hots device. | |
Incorrect device selected. | Select the proper device on your host device when pairing. | |
Unable to pair to a previously paired host device. | Go to the mobile device settings and clear the WS101 device from the host device list of saved devices. | |
NFC not turned on. | Turn on NFC on the host device. | |
Device does not charge. | The battery is not seated properly. | Re-insert into the charging slot. |
Device displays no LED lights when charging. | Bad power cable connection. | Check the power cable connection to the charger. |
PTT Pro Button is not transmitting audio. | Incorrect settings. | Review WS101 device button mapping configuration to confirm they align with application interface expectations. |
