Issue | Possible Cause | Recommended Solution |
|---|---|---|
Label Formats Not Recognized
| ||
A label format was sent to the printer but was not recognized. The DATA light does not flash.
| The communication parameters are incorrect.
| Check the printer driver or software communications settings (if applicable) for your connection. You may wish to reinstall the printer driver following the instructions in Connecting the Printer to a Device.
|
A label format was sent to the printer but was not recognized. The DATA light flashes but no printing occurs.
| The prefix and delimiter characters set in the printer do not match the ones in the label format.
| Verify the prefix and delimiter characters using the following SGD commands. Modify the values if necessary.
|
Incorrect data is being sent to the printer.
| Check the communication settings on the computer. Ensure that they match the printer settings.
| |
If the problem persists, check the label format.
| ||
The printer has an emulation active.
| Verify that the label format matches the printer settings.
| |
Labels Stop Printing Correctly
| ||
A label format was sent to the printer. Several labels print, then the printer skips, misplaces, misses, or distorts the image on the label.
| The serial communication settings are incorrect.
| Ensure that the flow control settings match.
|
Check the communication cable length. See Communication Interface Specifications for requirements.
| ||
Check the printer driver or software communications settings (if applicable).
| ||
