Issue | Possible Cause | Recommended Solution |
|---|---|---|
The USB Host Port Is Not Acknowledging a USB Device | ||
The printer is not acknowledging a USB device or is not reading the files on a USB device that is plugged into the USB host port. | The printer currently supports USB drives only up to 1 TB in size. | Use a USB drive that is 1 TB or smaller. |
The USB device may require its own external power. | If your USB device requires external power, make sure that it is plugged into a working power supply. | |
Printer Parameters Are Not Set As Expected | ||
Changes in parameter settings did not take effect. OR Some parameters changed unexpectedly. | A firmware setting or command prevented the ability to change the parameter. | Check your label formats or the settings of the software that you use to send formats to the printer. If necessary, refer to the Programming Guide for ZPL, ZBI, Set-Get-Do, Mirror, and WML or call a service technician. A copy of the manual is available at zebra.com/manuals. |
A command in a label format changed the parameter back to the previous setting. | ||
Calibration Issues | ||
Auto Calibrate failed. | The media or ribbon is loaded incorrectly. | Ensure that the media and ribbon are loaded correctly. See Loading the Ribbon and Loading the Media. |
The sensors could not detect the media or ribbon. | Calibrate the printer. See Calibrating the Ribbon and Media Sensors. | |
The sensors are dirty or positioned improperly. | Ensure that the sensors are clean and properly positioned. | |
The media type is set incorrectly. | Set the printer for the correct media type (gap/notch, continuous, or mark). | |
Non-continuous labels are being treated as continuous labels. | The printer was not calibrated for the media being used. | Calibrate the printer. See Calibrating the Ribbon and Media Sensors. |
The printer is configured for continuous media. | Set the printer for the correct media type (gap/notch, continuous, or mark). | |
Printer Locks Up | ||
All indicator lights are on, and the printer locks up. | Internal electronic or firmware failure. | Power cycle the printer. If the problem persists, call a service technician. |
The printer locks up while booting up. | Main logic board failure. | |
