Display/Indicator Lights | Possible Cause | Recommended Solution |
|---|---|---|
 STATUS light steady red PAUSE light steady yellow | The printhead is not fully closed. | Close the printhead completely. |
The printhead open sensor is not working properly. | Call a service technician to replace the sensor. | |
 STATUS light steady red SUPPLIES light steady red | The media is not loaded or is loaded incorrectly. | Load media correctly. |
Misaligned media sensor. | Check the position of the media sensor. | |
The printer is set for non-continuous media, but continuous media is loaded. | Install the proper media type, or reset printer for the current media type. Calibrate the printer. | |
 STATUS light steady yellow SUPPLIES light flashing yellow | Ribbon is loaded, but the printer is set for direct thermal mode. | Ribbon is not required with direct thermal media. If you are using direct thermal media, remove the ribbon. This error message will not affect printing. |
If you are using thermal transfer media, which requires ribbon, set the printer for Thermal Transfer mode. See Print Method in Settings. | ||
 STATUS light steady red SUPPLIES light flashing yellow | In thermal transfer mode:
| Load ribbon correctly. See Loading the Ribbon.Calibrate the printer. See Calibrating the Ribbon and Media Sensors. |
In Thermal Transfer mode, the printer did not detect the ribbon even though it is loaded correctly. | Print a sensor profile (see Print Information in Settings). The ribbon out threshold (2) is likely too high, above the line that indicates where the ribbon is detected (1).  Calibrate the printer (see Calibrating the Ribbon and Media Sensors) or load printer defaults (see Load Defaults in Tools Settings). | |
If you are using direct thermal media, the printer is waiting for ribbon to be loaded because it is incorrectly set for Thermal Transfer mode. | Set the printer for Direct Thermal mode. See Print Method in Settings. | |
 STATUS light steady red PAUSE light steady red DATA light steady red | The printhead was replaced with one that is not a genuine Zebra printhead. | Install a genuine Zebra printhead. |
 STATUS light steady yellow | The printhead is over temperature. | The printhead may be hot and could cause severe burns. Allow the printhead to cool. Allow the printer to cool. Printing automatically resumes when the printhead elements cool to an acceptable operating temperature. If this error persists, consider changing where the printer is located or using a slower print speed. |
  STATUS light steady yellow The printer shows one of the messages show here or it cycles between them. | An improperly connected printhead data or power cable can cause these error messages. The printhead may be hot and could cause severe burns. Allow the printhead to cool. | |
The printhead data cable is not properly connected. | Call a service technician to hook up the printhead properly. | |
The printhead has a faulty thermistor. | Call a service technician to replace the printhead. | |
STATUS light flashing yellow | An improperly connected printhead data or power cable can cause this error message. The printhead may be hot enough to cause severe burns. Allow the printhead to cool. | |
The printhead temperature is approaching its lower operating limit. | Continue printing while the printhead reaches the correct operating temperature. If the error remains, the environment may be too cold for proper printing. Relocate the printer to a warmer area. | |
The printhead data cable is not properly connected. | Call a service technician to hook up the printhead properly. | |
The printhead has a faulty thermistor. | Call a service technician to replace the printhead. | |
 STATUS light steady red PAUSE light steady yellow | The cutter blade is sharp. Do not touch or rub the blade with your fingers. | |
The cutter blade is in the media path. | Turn off printer power and unplug the printer. Inspect the cutter module for debris and clean as needed following the cleaning instructions in Cleaning and Lubricating the Cutter Module. | |
 | The USB host port is disabled, and a USB device was plugged into the port. | To use the USB device, select YES, or send the following SGD command to the printer: ! U1 setvar "usb.host.lock_out" "on" |
 | There is not enough memory to perform the function specified on the second line of the error message. | Free up some of the printer’s memory by adjusting the label format or printer parameters. One way to free up memory is to adjust the print width to the actual width of the label instead of leaving the print width set to the default. See Print Width in Settings. |
Ensure that the data is not directed to a device that is not installed or is unavailable. | ||
If the problem persists, call a service technician. | ||
