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ZT400 Series Industrial Printer User Guide
Diagnostics and Troubleshooting
Printer Diagnostics
Loading Defaults or Last-Saved Values
ZT400 Series Industrial Printer User Guide
ZT400 Series Industrial Printer User Guide
Introduction
Printer Options
Communication Interfaces
Printer Components
Control Panel
Navigate the Display Screens Using the Keypad
Idle Display, Home Menu, and User Menus
Printer Setup
Select a Location for the Printer
Ordering Supplies and Accessories
Media
Ribbon
Inspecting the Contents of the Box
Connecting the Printer to a Device
Connect to a Phone or Tablet
Installing Drivers and Connecting to a Windows-Based Computer
Installing the Drivers
Running the Printer Installation Wizard
Connecting to a Computer Using the Printer’s USB Port
Connecting to Your Network through the Printer’s Ethernet Port
Connecting the Printer to Your Wireless Network
Connect a Computer to the Printer’s Serial or Parallel Port
What to Do If You Forget to Install Printer Drivers First
Selecting a Print Mode
Loading the Media
Inserting the Media into the Printer
Using Tear-Off Mode
Using Peel-Off Mode (with or without Liner Take-Up)
Using Rewind Mode
Using Cutter Mode or Delayed Cut Mode
Loading the Ribbon
Installing Label Design Software
ZebraDesigner System Requirements
Printing a Test Label and Making Adjustments
Printer Configuration and Adjustment
Changing Printer Settings
Changing Printer Settings through the Windows Driver
Changing Printer Settings through the User Menus
Settings
Calibration, Diagnostic, and Other Tools
Network Settings
RFID Settings
Language Settings
Sensor Settings
Port Settings
Bluetooth Settings
Calibrating the Ribbon and Media Sensors
Performing Auto Calibration
Performing Manual Sensor Calibration
Adjusting the Printhead Pressure
Routine Maintenance
Cleaning Schedule and Procedures
Clean the Exterior, the Media Compartment, and the Sensors
Clean the Printer Exterior
Cleaning the Media Compartment and Sensors
Cleaning the Printhead and Platen Roller
Cleaning the Peel Assembly
Cleaning and Lubricating the Cutter Module
Removing Used Ribbon
Replacing Printer Components
Ordering Replacement Parts
Recycling Printer Components
Storing the Printer
Lubrication
Diagnostics and Troubleshooting
Printer Diagnostics
Evaluating Barcode Quality
Power-On Self Test
PAUSE Self Test
CANCEL Self-Test
FEED and PAUSE Self Test
CANCEL and PAUSE Self Test
Sensor Profile
Performing a Communication Diagnostic Test
Loading Defaults or Last-Saved Values
Alerts and Error States
Indicator Lights
Error Messages
QuickHelp Pages
Error Message Lookup
Troubleshooting
Printing Issues
Ribbon Issues
RFID Issues
Communication Problems
Miscellaneous Issues
Servicing the Printer
Shipping the Printer
Using a USB Host Port and the Print Touch Feature
Items Required for the Exercises
Files for Completing the Exercises
USB Host
Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror
Exercise 2: Print a Label Format from a USB Flash Drive
Exercise 3: Copy Files to/from a USB Flash Drive
Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label
Print Touch / Near-Field Communication (NFC)
Exercise 5: Enter Data for a Stored File with a Device and Print a Label
Specifications
General Specifications
Power Cord Specifications
Communication Interface Specifications
Standard Connections
Bluetooth
USB Host Port (single or dual)
USB 1.1 Data Interface
Zebra PrintTouch/Near Field Communication (NFC)
Wired 10/100 Ethernet Print Server (Internal)
RS-232/C Serial Data Interface
Optional Connections
Wireless Print Server
IEEE 1284 Bidirectional Parallel data interface
Applicator Interface
Wireless Specifications
Antenna Information
WLAN Specifications
Printing Specifications
Media Specifications
Ribbon Specifications
Compliance Information
Glossary
alphanumeric
backfeed
barcode
black mark media
calibration (of a printer)
collection method
configuration
continuous media
core diameter
diagnostics
die-cut media
direct thermal
direct thermal media
fanfold media
firmware
FLASH memory
font
gap/notch media
ips (inches-per-second)
label
label backing (liner)
label type
LED (light emitting diode)
linerless media
LCD (liquid crystal display)
mark media
media
media sensor
media supply hangar
non-continuous media
non-volatile memory
notched media
peel-off mode
perforated media
print speed
print type
printhead wear
Radio frequency identification (RFID) "smart" media
receipt
registration
ribbon
ribbon wrinkle
roll media
supplies
symbology
tag stock
tear-off mode
thermal transfer
void
Loading Defaults or Last-Saved Values
Loading Defaults or Last-Saved Values
Restoring the printer to default factory values can help if things are not working as expected.
The Load Defaults action can be initiated from the Tools menu. See Load Defaults in
Calibration, Diagnostic, and Other Tools
.
Use care when loading defaults because you will need to reload all settings that you changed manually, after the reset.
Printer Diagnostics
