Issue | Possible Cause | Recommended Solution |
|---|---|---|
Label Formats Not Recognized | ||
A label format was sent to the printer but was not recognized. The DATA light does not flash. | The communication parameters are incorrect. | Check the printer driver or software communications settings (if applicable) for your connection. You may wish to reinstall the printer driver following the instructions in Connecting the Printer to a Device. |
A label format was sent to the printer but was not recognized. The DATA light flashes but no printing occurs. | The prefix and delimiter characters set in the printer do not match the ones in the label format. | Verify the prefix and delimiter characters using the following SGD commands. Modify the values if necessary.
|
Incorrect data is being sent to the printer. | Check the communication settings on the computer. Ensure that they match the printer settings. | |
If the problem persists, check the label format. | ||
The printer has an emulation active. | Verify that the label format matches the printer settings. | |
Labels Stop Printing Correctly | ||
A label format was sent to the printer. Several labels print, then the printer skips, misplaces, misses, or distorts the image on the label. | The serial communication settings are incorrect. | Ensure that the flow control settings match. |
Check the communication cable length. See Communication Interface Specifications for requirements. | ||
Check the printer driver or software communications settings (if applicable). | ||
