Issue | Possible Cause | Recommended Solution |
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Printer Stops at RFID Inlay | ||
The printer stops at the RFID inlay. | The printer calibrated the label length only to the RFID inlay instead of to the inter-label gap. |
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Voided Labels | ||
The printer voids every label. | The printer is not calibrated for the media being used. | Manually calibrate the printer. See Performing Manual Sensor Calibration. |
You are using an RFID label with a tag type that is not supported by your printer. | These printers support only Gen 2 RFID labels. For more information, refer to RFID Programming Guide 3 which is available through search on zebra.com/support, or contact an authorized Zebra RFID reseller. | |
The printer is unable to communicate with the RFID reader. |
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Radio frequency (RF) interference from another RF source. | Do one or more of the following as necessary:
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The settings are incorrect in your label designer software. | The software settings override the printer settings. Make sure that the software and printer settings match. | |
You are using an incorrect programming position, particularly if the tags being used are within printer specifications. | Do one or more of the following as necessary:
For more information, refer to RFID Programming Guide 3 which is available through search on zebra.com/support. For transponder placement details, go to zebra.com/transponders. | |
You are sending RFID ZPL or SGD commands that are incorrect. | Check your label formats. For more information, refer to RFID Programming Guide 3 which is available through search on zebra.com/support. | |
Low yields. Too many RFID tags per roll are voided. | The RFID labels are not within specifications for the printer, which means that the transponder is not in an area that can be programmed consistently. | Make sure that the labels meet transponder placement specifications for your printer. See zebra.com/transponders for transponder placement information. For more information, refer to RFID Programming Guide 3 which is available through search on zebra.com/support, or contact an authorized Zebra RFID reseller. |
Incorrect read and write power levels. | Change the RFID read and write power levels. For instructions, refer to RFID Programming Guide 3which is available through search on zebra.com/support. | |
Radio frequency (RF) interference from another RF source. | Do one or more of the following as necessary:
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The printer is using outdated printer firmware and reader firmware versions. | Go to zebra.com/firmware for updated firmware. | |
Other RFID Issues | ||
RFID parameters do not appear in Setup mode, and RFID information does not appear on the printer configuration label. The printer does not void RFID labels that are not programmed correctly. | The printer was powered off ( O ) and then back on (I ) too quickly for the RFID reader to initialize properly. | Wait at least 10 seconds after turning the printer power off before turning it back on.
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An incorrect version of printer firmware was loaded on the printer. |
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The printer is unable to communicate with the RFID subsystem. |
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The DATA light flashes indefinitely after you attempt to download printer or reader firmware. | The download was not successful. For optimal results, cycle power on the printer before downloading any firmware. |
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