• ZD421 and ZD621 Desktop Printers User Guide
Alert: Media Out
Alert: Media Out

Alert: Media Out

A print command,
FEED
 has been pressed, or a print job is in progress; but the printer cannot detect media in the print path.
Status indicator alert:
Display alert:
Possible causes and resolutions:
  • No media (roll) in the printer. Load your chosen media in the printer and close the printer. See Roll Media Types and Loading. You may need to press
    FEED
     once or press
    PAUSE
      to get the printer to resume printing.
  • The printer has detected a missing label on the roll. Open the printer: If there is a missing label on the roll between two labels at the end of a roll of labels, then this is a method used by the label roll manufacture to identify the end of the roll. See Detecting and Recovering from a Media-Out Condition. Replace the empty media roll and continue printing. Do not power the print off or you will lose your print job.
  • Misaligned media sensor. Check the position of the media sensor. See Movable Sensor Adjustment. The printer may need to be calibrated for the media after the adjusting the sensor location. See Running a SmartCal Media Calibration and Print > Sensors > Manual Calibration.
  • The printer is set for non-continuous (labels or black mark) media, but continuous media is loaded. Check the position of the media sensor is in the center default location. See Movable Sensor Adjustment. The printer may need to be calibrated for the media after the adjusting the sensor location. See Running a SmartCal Media Calibration.
  • The media sensor is dirty. Clean the Upper Web (Gap) Sensor Array and the lower Movable Media sensors. See Cleaning the Sensor. Reload your media, adjust the Movable Media sensor’s position for your media, and recalibrate the printer for the media. See Movable Sensor Adjustment, Roll Media Types and Loading, and Running a SmartCal Media Calibration.
  • The printer is unable to sense the media due to possible data corruption of memory or faulty components. Reload the printer’s firmware. See Updating Printer Firmware. If this does not fix this issue, call a service technician.