Zebra Enterprise Messaging Service Customer Administrator Guide

Changing External User Names to Friendly Names

Users that send messages through a Twilio Connector or an Infobip Connector are added to ZEMS as external users, and their login names are set to a random string. You can change the random string to a recognized name. The new name is used in the Conversation view of the

ZEMS Administrator Portal

, the

ZEMS Web Client

, and the Recent view of the

Workcloud Communication PTT Pro

clients.

Select the connector where you want to change the login names:

For Twilio, select

Twilio Connectors

and select a Twilio connector.

For Infobip, select

Infobip Connectors

and select the Infobip connector.

The connector opens and lists the external users who have sent messages.

Select the string in the

From

column and enter a recognizable name.

In the example below, the external user name for a Twilio user is changed to

Friendly Name

.