1. Zebra Enterprise Messaging Service Customer Administrator Guide
  2. Using the ZEMS Administrator Portal
  3. Conversations
  • Zebra Enterprise Messaging Service Customer Administrator Guide
Conversations

Conversations

The
Conversation
 view lists all of your users' conversations. A conversation can include messages, broadcast messages, and PTT calls. Messages and PTT calls get automatically deleted after 30 days. When a conversation has no remaining messages, it is removed.
The
Conversations
 view is available to users with the Super-Admin role.
Conversation View
ZEMS Conversation view with conversations and time stamps.
All Conversations drop-down menu.
Choose the conversation type: All Conversations, Internal, External, or Broadcast.
Message drop-down menu.
Choose the message type displayed within conversations.
Search Search conversations by participant.
Search conversation by participant.
Click to download a Conversation report.
Click to download a Conversation report. Filters applied to the
Conversation
 view are applied to the report content.
Refresh the Conversation view
Click to refresh the
Conversation
 view.
Icon for a ZEMS message.
Icon for a ZEMS message.
Icon for an external message, usually through a webhook.
Icon for a message received from an external source. For example, a message received through a webhook.
Icon for a broadcast message.
Icon for a broadcast message.
Icon for a PTT call
Icon for a PTT call.
Select a conversation to view the individual messages.
The search bar at the top of the messages helps you search text within a conversation.
Messages in a Conversation
Individual messages in a ZEMS conversation
The group icon displays the total number of message recipients.
Number of message recipients, including offline users.
The double-check mark displays the number of recipients who have downloaded the message.
Number of users to whom the message was delivered. This includes users who have read the message. (Total of Notified + Delievered + Opened + Read states)
A single check mark displays the number of users who have read the message.
Number of users who have read the message. (Total of Read + Opened states)
Select a message to view the message status for each recipient. You can also use the
User Login
 and
Status
 fields to filter by user or status.
Message Recipients
Recipients of a message in ZEMS