Zebra Enterprise Messaging Service Customer Administrator Guide

Prioritized Messages

Users who send messages through the

PTT Pro for Android

or the

ZEMS Web Client

can add a priority to messages. The user can assign a priority to one-to-one messages, group messages, and broadcast messages, provided the user is a manager in ZEMS. When you read a message through the

Conversation

view, you can see the priority of the message.

In the following example, a one-to-one message has a priority of urgent. A text label and an icon indicate the priority.

Prioritized messages in the Conversation view display the priority in a label above the message. — A Message Prioritized as URGENT

Message Priorities

ZEMS Message Priorities
Priority	Description
	A normal message.
	A message marked as important.
	A message marked as urgent. When a user receives an urgent message, an alert sound occurs every two minutes until the message is marked read. The urgent message alert is repeated for a specified interval. The default interval for PTT Pro for Android is 10 minutes. The default interval for the ZEMS Web Client is 20 minutes.