Infobip can be used with ZEMS to provide a communication channel between
Workcloud Communication PTT Pro
users and external applications and services such as WhatsApp and SMS. This enables enterprise associates to communicate directly with customers using consumer devices. An example might be a customer sending a text message indicating that they have arrived at a store to pick up purchased items.
Attachments are not supported for SMS. Additionally, you can only create one Infobip connector for ZEMS.
The Infobip integration with ZEMS differs from Teams integration with ZEMS. While the ZEMS-to-Teams and Teams-to-ZEMS communication channels are independent, the ZEMS-to-Infobip communication depends on Infobip-to-ZEMS communication occurring first. The reply-path information from the incoming communication is used to send a response back to the customer. Therefore, PTT Pro users cannot send communication to Infobip except as a reply to an incoming message from Infobip.
