Problem | Cause | Solution |
|---|---|---|
Accessories are not working. | Insufficient power supplied over PoE | Use a higher-class PoE injector. |
Accessories are improperly seated. | Remove and reinsert accessories into the USB-C port, then reset the KC50. | |
No power to a USB port when using PoE | PSE power class is too low. | Go to zebra.com/techdocs-kc50 to see how to create customized power managmeent restriction. |
The KC50 turns off unexpectedly. | The network switch has demoted the KC50 to sufficient power to the upstream device. | Reconfigure the system to ensure that the device is upstream of other devices. |
The KC50 turns off unexpectedly; the power LED is flashing red. | The PSE is not providing sufficient power to the KC50. | Verify cabling from the PSE to the KC50 has been field tested by a qualified cable technician to the ANSAI/TIA 568.2-D standard. |
Barcodes are not decoded when scanned. | A scanning application is not loaded. | Load a scanning application on the KC50, or enable DataWedge. See the system administrator. |
Unreadable barcode. | Ensure the symbol is not defaced. | |
The distance between the exit window and the barcode is incorrect. | Place the barcode within the correct scanning range. | |
The KC50 is not programmed to generate a beep. | If the scanner does not beep on a good decode, set the application to generate a beep on a good decode. | |
The KC50 is not programmed for the barcode. | Program the KC50 to accept the type of barcode being scanned. Refer to the EMDK or DataWedge applicaton. | |
The display is off. | The KC50 is not powered. | Ensure the KC50 is plugged into a power source. |
Press the power button. | ||
Data communication with host computer fails to transfer data, or data transfer is incomplete. | Communication software was incorrectly installed or configured. | Perform setup. |
During data communication over Wi-Fi, no data was transmitted, or transmitted data was incomplete. | The Wi-Fi radio is not on. | Turn on the Wi-Fi radio. |
During data communication over Bluetooth, no data transmitted, or transmitted data was incomplete. | The devices are too far away from one another. | Move the Bluetooth device within 10 m (32.8 ft.) of the KC50. |
A message appears stating the the KC50 memory is full. | Too many files are stored on the device. | Delete unused files. If necessary, transfer them to a different device or use a microSD card for additional memory. |
Too many applications are installed on the KC50. | Remove user-installed applications. Select . Select the unused program(s) and tap FREE UP . | |
The KC50 cannot find any Bluetooth devices nearby. | Too far away from other Bluetooth devices. | Move the Bluetooth device within a range of 10 m (32.8 ft.) of the device. |
The Bluetooth device(s) nearby are turned off. | Turn on the Bluetooth device(s). | |
The Bluetooth device(s) are not in discoverable mode. | Set the Bluetooth device(s) to discoverable mode. If needed, refer to their user documentation for help. |
