Monitoring Device Health and Status

Resonate RFID Reader Management 2.0 User Guide

To monitor your RFID readers, use the

Infrastructure

Devices

page, which displays their statuses and notifications (alerts and errors).

Besides viewing reader alerts in the

Resonate RFID Reader Management web interface

, you can configure

Resonate

to send reader and/or server alerts to targets via email or webhooks. For information, refer to Alerting Targets.

Notifications

The

Alerts

column of the

Device

grid displays the notifications. Hover over the icon to see details about the notifications. The following are the possible notifications and corresponding icons:

Possible Notifications Displayed in the Alerts Column
Device State	Icon	Description
Healthy		The RFID reader is reporting no issues.
Warning		The RFID reader is reading and transmitting tag read data, but the reader is experiencing an issue (for example, it is starting to disconnect or overheat).
Critical		The RFID reader is reading and transmitting tag read data, but the reader is experiencing an issue that is more serious than one that warrants just a warning (for example, it is overheating). You might also obtain this alert if the reader is not responding, so its status is unknown.
Error		The RFID reader is experiencing a real-time, immediate problem (for example, after you send it a command, something fails).

Refer to Available Alerts for the possible alerts and to Determining the Root Cause of RFID Reader Issues on how to establish the root cause.

Status

The

Status

column of the

Device

grid displays the current status of each RFID reader. The status can be one of the following:

Possible statuses
Status	Description
OFFLINE	The RFID reader is offline. It might be powered off or not connected to the network.
ONLINE	The RFID reader is online. It has established communication with Resonate and is waiting for a command.
ACTIVE [MODE]	The RFID reader is active and operating in the indicated mode. The reader is actively engaged in reading and reporting all unique tags in the radio's field of view (FOV).
REBOOTING	The RFID reader is rebooting (that is, powering down and starting up again).
ELEVATING	The RFID reader is running Resonate Agent for the first time, either during reader initialization or after a Resonate Agent update, and Resonate Agent is installing and integrating required components.
APPLYING [SETTING]	The RFID reader is applying changes to the indicated setting.
UPDATING [PROGRESS]	The RFID reader is updating its software (for example, Resonate Agent). The update progress is indicated.
RESTARTING	The RFID reader is restarting Resonate Agent (typically after it has been updated or you have issued a Restart command).
UPGRADING [PROGRESS]	The RFID reader is upgrading its firmware. The upgrade progress is indicated.