Problem | Potential Cause | Solution |
|---|---|---|
When launching the web interface (that is, when attempting to connect to http(s)://<server_IP_or_Name>), the following message is displayed: Cannot reach/connect to web page (or a similar message). |
| Verify that there is network connectivity between the client machine and the Resonate server . |
When entering login credentials in the login page of the web interface , the following message is displayed: Incorrect username or password . | Incorrect username or password entered. | Verify the user has the correct username and password. Have the admin user reset the user password. This is done in the Users menu of the web interface .Have the admin user delete the user and add it back. This is done in the Users menu of the web interface . Then, the user can log in and change the password in the login account menu (rightmost link in the menu bar). |
When trying to load a map image (.wmf file) in Site Manager , the following message is displayed within a few seconds: Tiling process exited with code 1 (or similar message). | The .WMF file is corrupted or is not a fully compliant WMF file. | Use a WMF file generated using AutoCAD. When opening the project file in AutoCAD, if prompted, select the Do not show proxy graphics option. Then, select to export as a WMF file. |
