Problem | Cause | Solution |
|---|---|---|
The device Charge LED indicator does not light when the device is inserted. | The cradle is not receiving power. | Replace the device in the cradle. Go to Settings About phone Battery Information Charge Status |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not inserted correctly in the cradle. | Remove the device and reinsert it correctly. Verify charging is active. Go to Settings About phone Battery Information Charge Status | |
The ambient temperature of the cradle is too warm. | Move the cradle to an area where the ambient temperature is between 0°C (32°F) and 35°C (95°F). | |
The device Charge LED indicator is a fast-blinking red when the device is inserted. | The ambient temperature of the cradle is too low or too high. | Move the cradle to an area where the ambient temperature is between 0°C (32°F) and 35°C (95°F). |
Charging has gone on too long without completion (typically eight hours). | Verify that other batteries charge properly. If so, replace the faulty battery. |
