Symptom | Possible Cause | Action |
|---|---|---|
The device Charge LED indicator does not light when the device is attached. | The cable is not receiving power. | Ensure the power cable is connected securely to both the cable and to AC power. |
The device is not seated correctly in the cable cup. | Remove and re-insert the device into the cable cup, ensuring it is correctly seated. | |
The device battery is not charging. | The device was detached from the cable, or the cable was unplugged from AC power too soon. | Ensure cable is receiving power. Ensure device is seated correctly.
The 7,000 mAh PowerPrecision+ extended battery charges from 0% to 90% in less than 5.2 hours at room temperature. The 5,200 mAh PowerPrecision+ high capacity battery charges from 0% to 90% in less than 3.8 hours at room temperature. |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not fully seated in the cable. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
During data communication, no data was transmitted, or transmitted data was incomplete. | The cable was disconnected from the device during communications. | Re-attach the cable and retransmit. |
Incorrect cable configuration. | See the system administrator. | |
Communication software is not installed or configured properly. | See the system administrator. |
