Symptom | Possible Cause | Action |
|---|---|---|
The device Charge LED indicator does not light when the device is inserted. | The cradle is not receiving power. | Ensure the power cable is connected securely to both the cradle and to AC power. |
The device is not correctly seated. | Remove and re-insert the device into the cradle, ensuring it is correctly seated. | |
The spare Battery Charging LED does not light when the spare battery is inserted. | The spare battery is not correctly seated. | Remove and re-insert the spare battery into the cradle, ensuring it is correctly seated. |
The device battery is not charging. | The device was removed from the cradle, or the cradle was unplugged from AC power too soon. | Ensure the cradle is receiving power. Ensure the device is seated correctly.
The 7,000 mAh PowerPrecision+ extended battery charges from 0% to 90% in less than 5.2 hours at room temperature. The 5,200 mAh PowerPrecision+ high-capacity battery charges from 0% to 90% in less than 3.8 hours at room temperature. |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not fully seated in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Extreme battery temperature. | The battery does not charge if the ambient temperature is below 5°C (40°F) or above 40°C (104°F). | |
The spare battery is not charging. | The battery is not fully seated in the charging slot. | Remove and re-insert the spare battery in the cradle, ensuring it is firmly seated. |
The battery was inserted incorrectly. | Re-insert the battery so the charging contacts on the battery align with the contacts on the cradle. Ensure the contacts are facing down and toward the back of the cradle. | |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
During data communication, no data was transmitted, or transmitted data was incomplete. | The device was removed from the cradle during communication. | Replace the device in the cradle and retransmit. |
Incorrect cable configuration. | See the system administrator. | |
Communication software is not installed or configured properly. | See the system administrator. |
