Problem | Cause | Solution |
|---|---|---|
The device Charge LED indicator does not light when the device is inserted. | The cradle is not receiving power. | Replace the device in the cradle. Go to Settings About phone Battery Information Charge Status |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not inserted correctly in the cradle. | Remove the device and reinsert it correctly. Verify charging is active. Go to Settings About phone Battery Information Charge Status | |
The ambient temperature of the cradle is too warm. | Move the cradle to an area where the ambient temperature is between 0°C (32°F) and 35°C (95°F). | |
The device Charge LED indicator is a fast-blinking red when the device is inserted. | The ambient temperature of the cradle is too low or too high. | Move the cradle to an area where the ambient temperature is between 0°C (32°F) and 35°C (95°F). |
Charging has gone on too long without completion (typically eight hours). | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The spare Battery Charging LED does not light when the spare battery is inserted. | The spare battery is not correctly seated. | Remove and re-insert the spare battery into the cradle, ensuring it is seated correctly. |
The spare battery is not charging. | The battery is not fully seated in the charging slot. | Remove and re-insert the spare battery into the cradle, ensuring it is correctly seated. |
The battery was inserted incorrectly. | Ensure the contacts are facing down and toward the back of the cradle. |
