Troubleshooting the Device

Troubleshooting the Device

This section provides troubleshooting options for the device.
Troubleshooting the Device
Problem
Cause
Solution
Tablet does not turn on.
Battery not charged.
Charge the battery in the tablet.
Battery not installed properly.
Ensure battery is installed properly.
System crash.
If the tablet does not turn on, perform a hard reset. See Performing a Hard Reset.
Battery did not charge.
Battery failed.
Replace battery. If the tablet still does not operate, try a hard reset. See Performing a Hard Reset.
Tablet removed from cradle before charging completed.
Insert the tablet into the cradle and begin charging. The battery fully charges in approximately four hours.
Ambient temperature of the cradle is too warm or too cold.
The ambient temperature must be between 0°C and 40°C (32 °F and 104°F).
Unable to connect to the wireless network.
SIM card is valid.
Ensure that the micro SIM card is valid and workable if using a mobile network.
Not within range of network.
Move within the network’s service range and the signal strength is good.
Device is in airplane mode.
Ensure that device is not in Airplane mode.
The multi-touch screen responds slowly or improperly.
Finger or screen is wet.
Ensure that your hands are clean and dry when touching the screen. Restart the tablet to try again.
Tablet turns itself off.
Tablet is inactive.
The tablet turns off after a period of inactivity. If the tablet is running on battery power.
Battery is depleted.
Place the tablet in the cradle to re-charge the battery.
The tablet’s battery is low and it powers down to protect memory content.
Place the tablet in a cradle to re-charge the battery.