Performing an Enterprise Reset Using ADB
Performing an Enterprise Reset Using ADB

Performing an Enterprise Reset Using ADB

Perform an Enterprise Reset Using ADB.
  1. Connect the device to a host computer using a USB-C cable or by inserting the device into the 1-Slot USB/Ethernet Cradle.
  2. Go to
    Settings
    .
  3. Touch
    System
    Advanced
    Developer options
     .
  4. Slide the
    USB debugging
     switch to the
    ON
     position.
  5. If the device and host computer are connected for the first time, the
    Allow USB debugging?
     dialog box with the
    Always allow from this computer
     check box displays. Select the check box, if required.
  6. Touch
    OK
     or
    Allow
    .
  7. On the host computer, navigate to the
    platform-tools
     folder and open a command prompt window.
  8. Type
    adb devices
    .
    The following displays: 
    List of devices attached          XXXXXXXXXXXXXXX device
    Where XXXXXXXXXXXXXXX is the device number.
    If device number does not appear, ensure that ADB drivers are installed properly.
  9. Type:
    adb reboot recovery
  10. Press
    Enter
    .
    The System Recovery screen appears on the device.
  11. Press
    Up Arrow
     and
    Down Arrow
     to navigate to
    Apply upgrade from ADB
    .
  12. Press the
    Enter
     key or
    Power
     button to select.
  13. Press
    Up Arrow
     and
    Down Arrow
     keys to navigate to
    Full OTA Package
    .
  14. Press the
    Enter
     key or
    Power
     button to select.
  15. On the host computer command prompt window type:
    adb sideload <file>
    where: <file> = the path and filename of the zip file.
  16. Press
    Enter
    .
    The Enterprise Reset package installs and then the System Recovery screen appears on the device.
  17. Navigate to
    Reboot system now
     and press the Enter key or Power button to reboot the device.