1-Slot Charge/USB Cradle Troubleshooting

1-Slot Charge/USB Cradle Troubleshooting

Troubleshooting the 1-Slot Charge/USB Cradle
Symptom
Possible Cause
Action
LEDs do not light when device is inserted.
Cradle is not receiving power.
Ensure the power cable is connected securely to both the cradle and to AC power.
Device is not seated firmly in the cradle.
Remove and re-insert the device into the cradle, ensuring it is firmly seated.
Device battery is not charging.
Device was removed from cradle or cradle was unplugged from AC power too soon.
Ensure cradle is receiving power. Ensure device is seated correctly. Confirm main battery is charging. The standard battery charges from fully depleted to 90% in approximately three hours. The extended battery charges from fully depleted to 90% in less than three and a half hours.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the faulty battery.
The device is not fully seated in the cradle.
Remove and re-insert the device into the cradle, ensuring it is firmly seated.
Extreme battery temperature.
Battery does not charge if ambient temperature is below 5°C (41°F) or above 40°C (104°F).